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Those who manage internal investigations generally want workplace investigations to feel fair. That usually means making sure people feel heard, allowing input, and trying to keep the process collaborative. However, there can also be an urge to treat investigation reports as collaborative documents that can be substantively refined before they are treated as truly final.
One of my favorite traditions this time of year is reviewing the annual top 10 lists. These lists are fun to read but also inspiring, filling me with the hope that I will somehow manage to watch all the top movies, read the best books, and binge the must-see TV series from 2024.
I recently presented a webinar with my colleagues, Janice Rubin and Elizabeth Bingham, called, “How to be a Good Second Reader.” The webinar was aimed at those who, like me, review investigation reports.
Recently, while drafting an investigation report in French, I surprisingly struggled to find an appropriate way to translate “counter-complaint.” In the context of civil litigation, in French, a counterclaim is “une demande reconventionnelle,” but a quick internet search also suggests terms such as “contre-plainte” or “contre-recours.”
So, you found yourself dealing with what appears to be a counter-complaint in the investigation you are conducting. Before embarking on this bend in the road, the first step, and likely the most obvious, is to confirm what you are dealing with and whether it affects your mandate.
Ainsi, vous retrouvez face à ce qui semble être une plainte reconventionnelle (« a counter-complaint » en anglais) dans l’enquête que vous conduisez. Avant d’aborder ce nouveau virage, la première étape, et probablement la plus évidente, est de confirmer ce à quoi vous avez faire et si cela affecte votre mandat.
As external investigators, our investigation ends with the delivery of a written report to our client. These reports always include findings of fact, and an analysis of those findings to determine whether there has been a breach of a policy and/or legislation. Sometimes, our clients will also ask that a report include recommendations for next steps.
A lot of work goes into producing an investigation report that is well-written and well-reasoned. But the finished product is more than just a set of words—it is also a visual experience for the reader. While visual elements such as white space and word font certainly enhance readability, in this blog post I focus on the communicative power of visual aids (images, tables, charts, etc.) and provide some best practices for including them in investigation reports.
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