About This Course
Even the most respectful workplaces deal with respect-related issues—it’s an inevitable part of working with people. At the end of the day, however, what organizations really want to do is address these issues effectively while minimizing workplace disruption. This advanced, full-day course is designed for professionals who are responsible for intake and/or resolution of issues relating to respect in the workplace. It seeks to equip them to support and assist employees to effectively resolve concerns ranging from fairly minor issues of disrespect to more serious issues that can affect workplace harmony. Using practical, interactive exercises, participants will leave feeling more confident in their ability to de-escalate issues, appropriately advise employees, and ensure that a respectful workplace is maintained.
Learning Objectives
- Understanding the role of a resolution facilitator
- Becoming aware of the variety of available resolution options
- Discovering how to navigate potential challenges and secure employee buy-in
Course Topics Include
- The “resolution facilitator” – who are they, and what do they do?
- A review of the core principles of respect at work
- Strategies for receiving information about workplace issues (“intake”)
- Learning how to involve bystanders
- Informal and formal resolution
- Components of a resolution
- Four steps to approaching a conflict
- How to choose the appropriate option
- Obtaining employee buy-in & providing support
- The importance of following up
- Handling potential challenges
- Concerns shared “in confidence”
- Anonymous complaints
- A “poisoned work environment” (no specific complainant)
- The importance of self-care
Inquire Today
This course can be done as a full-day course or as two half-days. For more details or to customize this course for your organization, please visit our Respectful Workplace Training overview page or contact us.
