Bias – whether conscious or unconscious – is a problem that workplace investigators grapple with in many forms. Perhaps bias is exactly what we’ve been asked to investigate: was the complainant treated differently at work on the basis of her gender, race or religion? Or, maybe we’re concerned that our own biases are affecting our investigation: do I believe the respondent’s evidence just because he looks and talks like me?
It’s no secret that workplace investigations can be an emotionally charged process. To that end, it is not uncommon for individuals who are interviewed during an investigation to become visibly upset or frustrated. However, it is an altogether different situation where an interviewee becomes downright aggressive, hostile or disrespectful towards the investigator.