As external investigators, our investigation ends with the delivery of a written report to our client. These reports always include findings of fact, and an analysis of those findings to determine whether there has been a breach of a policy and/or legislation. Sometimes, our clients will also ask that a report include recommendations for next steps.
A lot of work goes into producing an investigation report that is well-written and well-reasoned. But the finished product is more than just a set of words—it is also a visual experience for the reader. While visual elements such as white space and word font certainly enhance readability, in this blog post I focus on the communicative power of visual aids (images, tables, charts, etc.) and provide some best practices for including them in investigation reports.
In August 2020, my colleague Veronica Howard and I published a blog on conducting workplace assessments under Bill C-65. At that time, Bill C-65 and the related Regulations set out the requirements that federally regulated employers were required to meet in order to satisfy their obligations under the Canada Labour Code (CLC)…
As workplace investigators, throughout the investigation process we often field requests from respondents (or their representatives) for additional information or materials. They may request further particulars of the complainant’s allegations, witness names, documents, notes or recordings.
Several of my investigations have led me to reflect on the phenomenon of “groupthink,” and how it impacts the workplace and intrudes upon workplace investigations. Groupthink is a term that was first coined by social psychologist Irving Janis, and refers to a group that, when working together, strives for harmony and consensus above all else.
Fortunately, or unfortunately, harassment and discrimination investigations have become quite prevalent in the workplace in recent years. Notwithstanding the legislative mandate, it is a positive indication when organizations are responding to complaints of harassment and discrimination within their workplace. However, in my experience as a workplace investigator, I often see quite clearly that, before an organization decides to pursue an investigation, there are multiple opportunities to address some of the issues by using less adversarial means.
It has become somewhat of a Rubin Thomlinson tradition to host a webinar at the beginning of each year outlining our top 10 workplace investigation cases from the previous year. On January 14, 2021, we hosted our most well-attended webinar yet: The top 10 cases of 2020. Here are the discussed themes and a very brief summary of the presentation.
Depuis la mi-mars 2020, la majorité de nos enquêtes en milieu de travail et au sein des institutions postsecondaires se font de façon virtuelle. Donnant suite aux consignes de la santé publique concernant la distanciation sociale, nous rencontrons rarement les parties et témoins d’une enquête en personne, plutôt nous les rencontrons par vidéoconférence. Cette méthode de communication a certaines retombées du point de vue de la langue. Notamment, toute difficulté de compréhension est accrue par voie virtuelle. Il y a toutefois moyen d’atténuer ces difficultés. De plus, les contraintes géographiques disparaissent avec les enquêtes virtuelles.