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Serious insight for serious situations.

Serious insight for serious situations.

Insights

Reflections and news direct from Rubin Thomlinson.
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5 solutions pratiques pour contrer l’incivilité au travail

Alors que je faisais la queue à l’aéroport, pour passer au contrôle de sécurité, quelqu’un a bousculé la femme et l’enfant qui étaient derrière moi pour passer devant. Frappée par l’indécence (et l’audace) de cet acte d’incivilité, j’ai décidé de faire remarquer discrètement à l’individu en question ce qu’il venait de se passer. En réponse, non seulement a-t-il nié l’acte reproché, mais il a levé le ton et m’a dit de me mêler de mes affaires, sans se gêner de ponctuer le tout de grossièretés. Wow! De quoi faire monter le manque de civilité initial à un tout autre niveau!

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Assessing credibility: avoiding common pitfalls in workplace investigation reports

Writing about credibility is one of the most challenging aspects of workplace investigation reports. As someone who reviews a lot of reports, I find that investigators usually have a good sense of who is credible and who is not, but they can struggle to write about how they assessed credibility. This is especially true of newer investigators.

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“It wasn’t me”: When respondents deny everything and give you nothing

In the course of a workplace investigation, it is not unusual to encounter a respondent who simply denies the allegations, without offering any further information or explanation. While a simple denial may sometimes be a sufficient response to an allegation, there are instances where there is seemingly more to the story than what the respondent is offering.

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5 Simple ways to address incivility in the workplace

I was waiting in a security line at the airport last week when someone brushed past the woman and child behind me to jump the line. I was struck by the rudeness (and boldness) of this act of incivility and so I discretely pointed it out to the offender. They responded by raising their voice, denying the act, and telling me to mind my own business in a fit of profanity. Whew! That took the initial incivility to a whole other level!

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Investigating allegations against senior leaders

It is not out of the ordinary for our firm to conduct workplace investigations involving very senior leaders – presidents, CEOs, senior vice-presidents, partners (in the case of law and accounting firms, for example), school principals, and even board members. While complaints against these individuals may not be the norm, they certainly do exist.

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Your Respect at Work training is complete — now what? How employers can successfully “follow through” 

Perhaps your workplace has recently rolled out a training course to educate employees about how to create and maintain a respectful workplace. Or maybe your organization is currently undergoing training and you wish to look ahead and consider what happens after the training is over.

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You’re not the boss of me! Codes of conduct and freedom of expression

A workplace investigation will often start with an internal dispute between co-workers. The issue for an investigator will usually be to hear the evidence and to determine what was said or done, and to then determine whether the conduct in question was contrary to the standard of behaviour expected under an organization’s policies.

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Creating a safe space in training sessions for both trainers and trainees

In recent years, we have seen important shifts in how employers are working to prevent and address harassment, discrimination, and violence in the workplace. As part of their efforts, employers are increasingly implementing training on these topics as a proactive measure.

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