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Serious insight for serious situations.

Serious insight for serious situations.

Responding to Workplace Concerns – Lessons for Leaders

About This Course

We know that many leaders struggle when employees bring concerns about inappropriate workplace behaviour to their attention. They are often unsure whether they need to act on this information – and even if they want to, they often aren’t sure what they can and should do. This workshop was designed specifically to address these challenges.

We begin this course by helping leaders understand their role in the organization and the responsibility that comes with it. We discuss the ways in which employee concerns might come to their attention, and different ways in which they can handle those concerns. Finally, we discuss the importance of following up to ensure that the concerns have been adequately addressed. By engaging in various exercises and discussions, leaders leave with specific strategies and more confidence in their ability to address these challenging situations in the future.

Learning Objectives

  • Understanding when employee concerns require a leader’s attention
  • Balancing employee interests with organizational responsibilities
  • Developing strategies for taking in and addressing employee concerns

Course Topics Include

  • Unique role of a leader
  • Different ways in which concerns may be brought to their attention
  • Strategies for “intake” of concerns
  • Addressing concerns:
    • Informal vs. formal
    • “Calling out” vs. “Calling in”
    • Language for discussing the concern
  • Handling concerns shared “in confidence”
  • Importance of follow-up, after the concern has been addressed

Inquire Today

This is a 90-minute module that can be used as an add-on to our Respect at Work course or can be taken on its own. Please visit our Respectful Workplace Training page in order to contact us for more information on how to customize this module to fit the needs of your organization.

Inquire Today