I was actually going to write this blog last fall but it seems even more timely now. I have done a number of investigations in the past year where some of the allegations and evidence concerned conversations on various instant messaging platforms: Slack, Microsoft Teams and WhatsApp. While I seem to have developed a sub-specialty with investigations in the Tech sector, I confess that the first time a party spoke to me of Slack, I was somewhat clueless.
I find it amazing what we, as human beings, have had to do in the last week to adapt to the realities of living with COVID-19. I am so impressed, for example, by how some small businesses have been able to quickly change how they deliver their goods and services so that they can survive and how customers have embraced and supported this. I am equally impressed that office employees have rolled up their sleeves and found new ways to communicate with one another to “get the job done” and that offices with hundreds of workers are able to operate remotely.
In Ontario, harassment is defined in both the Human Rights Code and the Occupational Health and Safety Act as a course of vexatious comment or conduct that is known or ought to be known to be unwelcome. The term “course of conduct” gives the impression that harassment needs to be made up of multiple incidents. In fact, in some circumstances one serious incident can constitute harassment in the workplace.
As workplace investigators, we have all been there…we thought there was just one allegation. We had visions of an easy, straightforward, and speedy investigation. But then you meet the complainant and when you ask them, “Is there anything else?” it turns out there is much, much more.