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Serious insight for serious situations.

Serious insight for serious situations.

Taming Twitter: 5 ways to manage customer-driven harassment of employees on social media

For any modern, public-facing organization, a social media presence has come to feel less like a “nice feature” and more like an absolute “must-have” to stay competitive and relevant. In particular, today’s customers demand and, indeed, expect a social media platform where they can receive succinct, immediate, one-on-one support without having to interact with a

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Solicitation through social media

It is common practice in Ontario for employers to restrict a departing employee’s ability to solicit employer customers, suppliers, current employees, etc.  Although many such clauses specify particular actions that are prohibited, very few turn their mind to governing a departing employee’s actions on social media. As the Canadian courts have not yet ruled on

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Don’t Like Your “F**k A** Job”? Tweeting About it is Probably a Bad Idea

In the latest incident of an employee’s social media activity landing him/herself in hot water with an employer, media outlets reported earlier this week that a young woman in Texas was fired before her first day on the job, after allegedly tweeting the following: “Ew, I start this f**k a**job tomorrow.” The employee’s apparent disdain

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“F**k it – I Quit!”: Perils of the YouTube-Worthy Resignation

Earlier this week, Charlo Greene, a reporter for KTVA News in Anchorage, Alaska, issued a dramatic “live-to-air” resignation that no doubt stunned viewers and her in-studio colleagues alike. Following a pre-taped report on the Alaska Cannabis Club (which, according to its Facebook page, “is a medical marijuana collective organized to serve patients throughout Alaska”), Ms.

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