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Serious insight for serious situations.

Serious insight for serious situations.

A Q&A on writing workplace investigation reports

I recently did a three-part webinar series on writing workplace investigation reports with my colleague, Janice Rubin. These were short half-hour sessions during which participants could submit questions to us in writing. We had clearly underestimated how much we had to say about writing investigation reports and didn’t have time to get to the questions. In this blog, I answer some of the really good questions that we received.

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Case law round-up on fairness: Recent examples of getting it right…and getting it wrong in workplace investigations

Fairness is something that we talk about a lot as investigators, although we appreciate that the term can sometimes feel a bit nebulous. Here we have rounded up a couple of recent cases that put the concept into effect, and highlight the importance of ensuring a fair and unbiased investigation…

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Think Respect at Work and Harassment Policies can be sidelined during the pandemic? Think again.

Racism is on the rise as a result of the global pandemic. Concerns about its prevalence prompted Marie-Claude Landry, Chief Commissioner for the Canadian Human Rights Commission (CHRC), to issue a statement earlier this month condemning the practice. Landry noted that minority groups, and in particular people of Asian origin, have been the victims of taunts, threats and intimidation in public and online. She went on to make clear that no one should feel threatened or unwelcome because of the colour of their skin or where they some from.

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How flaws in an investigation may lead to a finding of racial discrimination

Evidence of racial discrimination can be hard to come by. In Ontario, it is settled law that discrimination will more often be proven by circumstantial evidence and inference; the law has also accepted the principle that racial stereotyping will usually be the result of subtle unconscious beliefs, biases, and prejudices.

A recent decision from the Human Rights Tribunal of Ontario shows how an external review body may make such an inference based on flaws in an organization’s investigation.

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Sometimes a comment is just a comment: Making out a prima facie case of discrimination or harassment

Standards of appropriate workplace behaviour have rapidly changed over the last few years, and conduct that was once deemed acceptable is no longer tolerated in the workplace. But as the following arbitration decision demonstrates, one fundamental requirement still remains: the need to demonstrate a prima facie case of discrimination or harassment before the obligation to investigate a complaint is triggered.

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When catfishing comes to work: Assessing the authenticity of social media evidence in a workplace investigation

As workplace investigators in 2020, we routinely deal with issues in investigations that relate to technology, especially social media applications. In any given investigation, some portion of the alleged bullying might have taken place over Facebook, or Slack messages might provide critical evidence of sexual harassment.

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Workplace investigators working remotely part 4: Making the best of a difficult situation

Here is the fourth and final installment of our chain blog, where our colleagues have discussed their experiences with working at home during the COVID-19 pandemic.
This post outlines some of the silver linings that we’ve discovered, both personally and professionally, as we collectively try to find our new normal during this pandemic.

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Think twice before you slack

I was actually going to write this blog last fall but it seems even more timely now. I have done a number of investigations in the past year where some of the allegations and evidence concerned conversations on various instant messaging platforms: Slack, Microsoft Teams and WhatsApp. While I seem to have developed a sub-specialty with investigations in the Tech sector, I confess that the first time a party spoke to me of Slack, I was somewhat clueless.

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