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Serious insight for serious situations.

Serious insight for serious situations.

Taming Twitter: 5 ways to manage customer-driven harassment of employees on social media

For any modern, public-facing organization, a social media presence has come to feel less like a “nice feature” and more like an absolute “must-have” to stay competitive and relevant. In particular, today’s customers demand and, indeed, expect a social media platform where they can receive succinct, immediate, one-on-one support without having to interact with a

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Solicitation through social media

It is common practice in Ontario for employers to restrict a departing employee’s ability to solicit employer customers, suppliers, current employees, etc.  Although many such clauses specify particular actions that are prohibited, very few turn their mind to governing a departing employee’s actions on social media. As the Canadian courts have not yet ruled on

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Don’t Like Your “F**k A** Job”? Tweeting About it is Probably a Bad Idea

In the latest incident of an employee’s social media activity landing him/herself in hot water with an employer, media outlets reported earlier this week that a young woman in Texas was fired before her first day on the job, after allegedly tweeting the following: “Ew, I start this f**k a**job tomorrow.” The employee’s apparent disdain

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On the First Day of Christmas…

If, like me, you estimate that you’ve heard this holiday tune about a million times, then you have probably wondered on more than one occasion, what kind of gifts are these?  A partridge?  I don’t care that it comes with a pear tree. Hens? Geese? I mean, other than the five golden rings (to which

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“F**k it – I Quit!”: Perils of the YouTube-Worthy Resignation

Earlier this week, Charlo Greene, a reporter for KTVA News in Anchorage, Alaska, issued a dramatic “live-to-air” resignation that no doubt stunned viewers and her in-studio colleagues alike. Following a pre-taped report on the Alaska Cannabis Club (which, according to its Facebook page, “is a medical marijuana collective organized to serve patients throughout Alaska”), Ms.

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I’ve Won the Lottery!

Ok, not literally.  But if you have kids who have gone to overnight camp, you know what I mean – it’s like being at adult camp.  And this year, my kids decided that they wanted to go for the whole summer!  When I share this with people and see the corresponding looks on their faces,

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Does the application process of a potential employer make you want to projectile vomit? If so, keep it to yourself

On January 14, 2014, a Twitter user by the name of DJ PU$$ PU$$ made a critical error in judgment. While completing her application for admission to the HBA program at the Ivey Business School, she tweeted: “this ivey application makes me want to projectile vomit into the head of admission’s mouth”. Of course, the

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Trick or Treat or Legal Issues?

Halloween usually brings out the creative side in all of us, whether through designing costumes, putting up decorations, or at times the choice of what treat to hand out to eager trick-or-treaters (I personally still recall the lady on our street who handed out a six-pack of Sprite!). Although Halloween is meant to be a

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