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Serious insight for serious situations.

Serious insight for serious situations.

Taming Twitter: 5 ways to manage customer-driven harassment of employees on social media

For any modern, public-facing organization, a social media presence has come to feel less like a “nice feature” and more like an absolute “must-have” to stay competitive and relevant. In particular, today’s customers demand and, indeed, expect a social media platform where they can receive succinct, immediate, one-on-one support without having to interact with a

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Solicitation through social media

It is common practice in Ontario for employers to restrict a departing employee’s ability to solicit employer customers, suppliers, current employees, etc.  Although many such clauses specify particular actions that are prohibited, very few turn their mind to governing a departing employee’s actions on social media. As the Canadian courts have not yet ruled on

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Don’t Like Your “F**k A** Job”? Tweeting About it is Probably a Bad Idea

In the latest incident of an employee’s social media activity landing him/herself in hot water with an employer, media outlets reported earlier this week that a young woman in Texas was fired before her first day on the job, after allegedly tweeting the following: “Ew, I start this f**k a**job tomorrow.” The employee’s apparent disdain

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On the First Day of Christmas…

If, like me, you estimate that you’ve heard this holiday tune about a million times, then you have probably wondered on more than one occasion, what kind of gifts are these?  A partridge?  I don’t care that it comes with a pear tree. Hens? Geese? I mean, other than the five golden rings (to which

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