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On September 15, 2012, a Toronto gas station attendant was killed after reportedly being dragged and run down by the vehicle of a customer who was attempting to leave the station without paying for fuel. This incident is a tragic example of the type of workplace violence that motivated the Bill 168 amendments to the
Leading up to the beginning of this year, we assisted many of our employer clients in implementing the customer service standards under the Accessibility for Ontarians with Disabilities Act (“AODA”). Since we are also an employer, we are similarly bound by the AODA and have taken our own steps to comply. We had an experience
Recent calls from clients seeking AODA “certification” suggest that there may be some confusion out there as to what organizations are required to do in order to comply with the Accessibility Standards for Customer Service. I expect people are calling now because the December 31, 2012 deadline to file an accessibility report with the government
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