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Serious insight for serious situations.

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AODA Compliance in Action

Leading up to the beginning of this year, we assisted many of our employer clients in implementing the customer service standards under the Accessibility for Ontarians with Disabilities Act (“AODA”).  Since we are also an employer, we are similarly bound by the AODA and have taken our own steps to comply.  We had an experience

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Textual Harassment – The New Frontier?

We are all familiar with sexual harassment as a subject matter for workplace investigations.  In a post Bill 168 world, psychological harassment investigations are also becoming common.   However, with an increasingly wired workforce dependent on electronic communication, we are in a new era in which employees are becoming victim to “textual harassment”.  In our firm,

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AODA: What You Need to Know About Accessibility Standards

Recent calls from clients seeking AODA “certification” suggest that there may be some confusion out there as to what organizations are required to do in order to comply with the Accessibility Standards for Customer Service. I expect people are calling now because the December 31, 2012 deadline to file an accessibility report with the government

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Workplace Harassment: Out of the Woods and Back at Work

Tiger Woods is returning to work this week to play in the Masters. His return to golf is predicted to bring an enormous boost to television ratings with everyone curious as to just what the reception will be like and how he will fare under the pressure. There are certainly parallels to a traditional workplace,

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