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Most of us approach our work with the intention of doing our best. We strive to ensure that the quality of our work meets the standards that we have set for ourselves as well as those established by our employer and the clients or customers we serve. Whether or not this objective is realized depends on a combination of factors that relate to our individual strengths and the particular conditions of our work environment.
Last week, I traveled to York University to give a lecture on workplace incivility to students in the Human Resources Management program. Other than marveling at some of the new buildings on my old university campus, I was also surprised by the discussion that was occurring in the classroom about incivility. The solutions that these
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